Shipping & Returns

Draft policy — business details, delivery services and legal wording must be reviewed before accepting orders.

Where we deliver

At launch we intend to deliver to United Kingdom addresses only. If we extend delivery beyond the UK, this page will be updated first.

Dispatch times

Our intended dispatch window is [DISPATCH TIME ESTIMATE, e.g. 1–2 working days] after an order has been accepted and payment has cleared. This estimate is editable and will be confirmed once our fulfilment process and courier services are in place.

Delivery services and charges

We intend to offer tracked delivery options from established UK carriers. Delivery services, prices and estimated transit times will be shown at checkout once configured. No delivery charges are published yet because carrier services and rates have not been finalised.

Packaging

Sealed products will be packed with protective materials and a rigid box or mailer suited to the item, so that seals, corners and edges are protected in transit.

Delivery delays

Delivery estimates are not guarantees. Carrier delays, adverse weather and peak periods can affect transit times. If a parcel appears delayed beyond the carrier’s expected timescale, contact us and we will investigate with the carrier.

Damaged parcels

If a parcel arrives visibly damaged, please keep all packaging and contact us within [DAMAGE REPORTING WINDOW, e.g. 48 hours] of delivery with photographs of the outer packaging and the item. We will then agree a replacement, refund or other suitable resolution.

Missing parcels

If tracking shows delivery but the parcel cannot be found, please check with neighbours and any safe place noted by the carrier, then contact us. We will raise an enquiry with the carrier and may need a short written statement from you to support the claim.

Incorrect delivery details

Please check your delivery address carefully before ordering. If details are wrong, contact us immediately — we can only amend an address before dispatch. Costs arising from an incorrect address supplied by the customer may not be refundable.

Cancellation rights

Where the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply, consumers buying online generally have 14 days from receiving the goods to tell us they wish to cancel, and a further 14 days to return them. Certain limited exceptions apply where the law permits, for example goods that have been sealed for hygiene reasons and unsealed after delivery, or items made to your specification.

Returns of sealed products

To return a sealed trading-card product, it must be unopened, with its factory seal fully intact and in the condition in which it was received, including any outer wrap or shrink film. Opened, resealed or damaged items cannot be accepted as unwanted returns.

Return postage

Where a return is because the item is unwanted, the customer is normally responsible for return postage. Where an item is faulty, damaged in transit or incorrectly supplied, we will cover reasonable return costs.

Refunds

Once a return has been received and checked, refunds will be issued to the original payment method within the period required by law. Refund processing timescales will be confirmed once a payment provider has been connected.

How to contact us

Email [CONFIRMED CONTACT EMAIL] or telephone [PHONE NUMBER] during Monday–Friday, 9am–5pm. You can also use our contact form. Please include your order or reference number where you have one.